Last updated: November 2025

Welcome to Gajakwala. By accessing or purchasing from our website www.gajakwala.in, you agree to the following Terms of Service. Please read them carefully before using our services.

1. GENERAL OVERVIEW
This website is operated by Gajakwala (“we”, “us”, or “our”). By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including additional terms, policies, and notices referenced here.
We reserve the right to update or modify these Terms at any time. Continued use of the site after changes means you accept those changes.

2. USE OF OUR WEBSITE
- You must be at least 18 years old to use this website or make a purchase.
- You agree not to use our products or site for any unlawful or unauthorized purpose.
- You must not transmit any worms, viruses, or code of a destructive nature.
Any violation of these Terms may result in immediate termination of your Services.

3. PRODUCTS AND SERVICES
We specialize in traditional Indian sweets (Gajak, Tilpatti, Chikki, and related products). All products are handmade, and slight variations in texture, color, or shape are normal.
We reserve the right to:
- Limit the sale of products to any person, region, or jurisdiction.
- Discontinue or modify products without prior notice.
- Refuse any order if we suspect fraud or policy violations.

4. PRICING AND PAYMENT
- All prices listed on the site are in Indian Rupees (INR) and inclusive of applicable taxes.
- We reserve the right to modify prices or discontinue products without notice.
- Payments must be made through approved payment gateways displayed at checkout.
- For Cash on Delivery (COD) orders, additional service fees may apply.

5. SHIPPING AND DELIVERY
We process and ship orders as per our Shipping Policy. Delivery times are estimated and may vary due to external factors like courier delays, holidays, or weather conditions.

6. RETURNS AND REFUNDS
Because our products are perishable, we cannot accept returns after delivery. Refunds or replacements are available only under specific conditions described in our Return & Refund Policy.

7. ACCURACY OF INFORMATION
We make every effort to display accurate product details, but occasional errors may occur. We do not guarantee that product descriptions, pricing, or availability on this site are always error-free.

8. INTELLECTUAL PROPERTY
All content on this website — including text, logos, graphics, and images — is the exclusive property of Gajakwala and is protected by copyright and trademark laws. Reproduction, modification, or commercial use of our content without permission is strictly prohibited.

9. THIRD-PARTY SERVICES
We may use third-party tools or payment gateways. We are not responsible for any issues, errors, or damages resulting from third-party systems or networks.

10. LIMITATION OF LIABILITY
In no case shall Gajakwala or its affiliates be liable for any injury, loss, or damages of any kind arising from your use of our products or website.

11. INDEMNIFICATION
You agree to indemnify and hold harmless Gajakwala and its team from any claims, demands, or losses resulting from your breach of these Terms or violation of any law or third-party rights.

12. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of India, with jurisdiction in Gwalior, Madhya Pradesh.

13. COOKIES AND DATA USAGE
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support essential site operations. By using our site, you consent to the use of cookies as outlined in our Privacy Policy.
We may collect non-personal data such as device type, browser, and session activity to improve performance. You can manage or delete cookies through your browser settings at any time.

14. CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
📧 gajakwala25@gmail.com
📞 +91-8770997051

Gajakwala – Eat Gur. Feel Good.
Pure. Honest. Traditional. Delivered with care.